The ownership of this website https://playextensions.com/, (hereinafter website) The ostenta: Play extensions sl, provided with NIF: B84994078 And registered in: Mercantile Registry of Madrid; and whose registration data are: volume 23,941, folio 30, section 8, sheet M-42987, and whose contact data are:
This document (as well as other documents that are mentioned here) regulates the conditions for which the use of this website (https://playextensions.com/) and the purchase or acquisition of products and/or services in it (hereinafter, conditions) is governed.
For the purposes of these conditions, it is understood that the activity that Play Extensions develops through the website includes:
In Playextensions.com we distributed beauty products such as natural hair extensions, capillary care products and professional hairstyle tools.
In addition to reading these conditions, before accessing, navigating and/or using this website, the user must have read the legal notice and the general conditions of use, including, the Cookies policy, and the Play Extension Privacy and Data Protection Policy. When using this website or when doing and/or requesting the acquisition of a product and/or service through it, the user consents to be linked by these conditions and all the aforementioned, so if he does not agree with all this, he should not use this website.
It is also reported that these conditions could be modified. The user is responsible for consulting them every time you access, navigate and/or use the website since those that are in force at the time the acquisition of products and/or services will be applicable.
For all the questions that the user may have in relation to the conditions you can contact the holder using the contact data provided above or, where appropriate, using the contact form.
The access, navigation and use of the website confers the condition of user (hereinafter referred to, indistinctly, individually as a user or jointly as users), so they are accepted, since the navigation through the website begins, all the conditions established here, as well as its further modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case.
The user assumes their responsibility for a correct use of the website. This responsibility will be extended to:
The user declares to be over 18 years old and have legal capacity to enter into contracts through this website.
The website is mainly aimed at users residing in Spain. Play Extensions does not ensure that the website complies with laws from other countries, either totally or partially. Play Extensions declines any responsibility that may arise from such access, nor does it ensure shipments or provision of services outside Spain.
The user may formalize, with their choice, with Play Extensions the contract for the sale of the desired products and/or services in any of the languages in which these conditions are available on this website.
Properly registered users can buy on the website for established media and forms. They must follow the purchase and/or online acquisition procedure of https://playextensions.com/, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: “Finish purchase”
Likewise, the user must fill in and/or check the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Then, the user will receive an email confirming that Play Extensions has received their request or application for the purchase and/or provision of the service, that is, the confirmation of the order. And, where appropriate, you will also be informed by email when your purchase is being sent. In your case, these information could also be made available to the user through their personal space connection to the website.
Once the purchase procedure has concluded, the user aware that the website generates an electronic invoice that will be reached to the user through the email and, where appropriate, through their personal connection space to the website. Likewise, the user can, if he wishes, obtain a copy of his paper bill, requesting it to Play Extensions using the contact spaces of the website or through the contact data provided above.
The user recognizes being up to date, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of the latter on their page of the website, indicating, as an enunciative, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or features. and/or cost of benefits; and recognizes that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular sales conditions applicable to each case.
Unless expressly indicated otherwise, Play Extensions is not the manufacturer of the products sold or that could be marketed on the website. Although Play Extensions makes great efforts so that the information shown on the website is correct, sometimes the packaging and/or the materials and/or the components of the products may contain additional or different information from the one that appears on the website. Therefore, the user must not only consider the information provided by the website, but also the information available in the labeling, the warnings and/or instructions that accompany the product.
All purchase orders received by Play Extensions through the website are subject to the availability of products and/or that no circumstance or cause of force majeure (clause nine of these conditions) affects the supply of them and/or the provision of services. If difficulties occur in the supply of products or there will be no stock products, Play Extensions undertakes to contact the user and reimburse any amount that could have been paid as amount. This will also be applicable in cases where the provision of an unrealizable service.
The prices exhibited on the website are the finals, in euros (€) and include taxes, unless due to legal requirement, especially in VAT, it is indicated and applied different matter.
Shipping costs are included in the final prices of products as shown on the website. Thus, Play Extensions performs delivery and/or shipping services through: MRW.
In no case will the website add additional costs to the price of a product or a service automatically, but only those that the user has selected and chose voluntarily and freely.
Prices can change at any time, but possible changes will not affect orders or purchases with respect to those that the user has already received an order confirmation.
The accepted means of payment will be: Credit or Debit Card, PayPal, Bank Transfer, and Contra-Reembolso
Play Extensions uses all means to guarantee the confidentiality and safety of the payment data transmitted by the user during transactions through the website. As such, the website uses a SSL safe payment system (Secure Socket Layer).
The credit cards will be subject to verifications and authorizations by the banking entity issuing them, if said entity did not authorize the payment, Play Extensions will not be responsible for any delay or lack of delivery and may not formalize any contract with the user.
Once Play Extensions receives the purchase order from the user through the website, a pre-authorization on the corresponding card will be made to ensure that there are enough funds to complete the transaction. The charge on the card will be done at the time the user is sent to the confirmation of shipping and/or confirmation of the service provided in shape and, where appropriate, place established.
If the means of payment is PayPal, the position will be done at the time when play extensions send a confirmation of the purchase or acquisition request of products and/or user services.
In any case, clicking on “Finish Purchase” the user confirms that the payment method used is yours.
The purchase or acquisition orders in which the user selects as a means of payment the bank transfer will be reserved for 5 calendar days from the confirmation of the order to be able to leave enough time for the bank transfer to be taken into account by the payment system used by play extensions for the website. When the system receives the transfer, the order will be prepared and managed for shipping.
Through this payment method, the user must ensure that he correctly introduces the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Play Extensions will not be able to validate the order, which will be canceled.
For counter-re-re-payment, the user must select “against reimbursement” between payment methods on the website and continue to finish purchase to pass the purchase order. From that moment on, Play Extensions reserves the right to contact the user in order to validate the purchase request with it. After this, the order will be prepared and made available to the management of your shipment.
The payment will be made at the time of delivery of the order by distributor of the carrier. Payment will be made only in cash. The user undertakes to deliver to the distributor of the carrier the exact amount of the order, he will not be able to provide change.
For the return of the amount in the orders paid against - Reembolso, Play Extensions reserves the right of 14 calendar days after the return requested through the website and having been returned the package to the carrier. When returning the return, the user must indicate their bank data to receive the transfer corresponding to the reimbursement requested from the amount to the order returned. The reimbursement of the amount of orders paid by the counter-reilege will be done solely by transfer.
Play Extensions reserves the right to suspend payment for counter-re-re-re-use to those users who have not met the necessary requirements in past orders.
In cases where the physical delivery of the well -hired good, the deliveries will be made within the scope of the following territory: Spain (Peninsula and the Balearic Islands)
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase request consisting of the products related in each purchase confirmation will be delivered within the period indicated in the website according to the shipping method selected by the user and, in any case, within a maximum period of 30 calendar days from the date of confirmation of the order.
If for any reason, that it was attributable to you, Play Extensions could not comply with the delivery date, you will contact the user to inform you of this circumstance and, you may choose to move forward with the purchase by establishing a new delivery date or annul the order with the total reimbursement of the paid price. In any case, home deliveries are made on working days.
If it is impossible to deliver the order for absence of the user, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to make it delivered again.
If the user will not be in the place of delivery in the agreed time strip, he must contact play extensions to agree on another day.
In the event that 30 days have elapsed since their order is available for delivery, and has not been delivered due to cause not attributable to Play Extensions, Play Extensions will understand that the user wishes to give up the contract and it will be considered resolved. As a consequence of the resolution of the contract, all payments received from the user will be returned, except for the additional expenses resulting from the user's own choice of a different delivery modality to the less expensive mode of ordinary delivery offered by the website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered resolved.
However, the user must keep in mind that the transport derived from the resolution may have an additional cost that may be impact.
For the purposes of these conditions, it will be understood that the delivery has been produced or that the order has been delivered at the time when the user or third indicated by the user acquires the material possession of the products, which will be accredited by signature of the receipt of the order in the agreed delivery address.
The risks that could be derived from the products will be in charge of the user from the time of delivery. The user acquires the ownership of the products when Play Extensions receives the full payment of all the amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the complete reception of the amount subject to payment by Play Extensions.
In accordance with the provisions of Law 37/1992, of December 28, on the Value Added Tax (VAT), purchase orders for delivery and/or benefit shall be understood located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable type of VAT will be legally in force at all times depending on the specific article in question.
It is informed of the user that in case it detects that an error has occurred when entering data necessary to process your purchase application on the website, you can modify them by contacting Play Extensions through the contact spaces enabled on the website, and, where appropriate, through those enabled to contact the customer service, and/or using the contact data provided in the first clay (general information). Also, these information could also be remedied by the user through their personal space connection to the website.
In any case, the user, before clicking on “Finish purchase”, has access to space, cart, or basket where their purchase requests are written down and can make modifications.
In the same way, the user is referred to consult the legal notice and general conditions of use and, in particular, the privacy policy to collect more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and the Council, of April 27, 2016, regarding the protection of natural persons in regards to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the protection of personal data and guarantee of digital rights.
In cases where the user acquired products in or through the website of the holder, they assist a series of rights, as they are listed and described below:
The user, as a consumer and user, makes a purchase on the website and, therefore, assists the right to give up said purchase within 14 calendar days without justification.
This period of withdrawal will expire to the 14 calendar days of the day that the user or a third authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Play Extensions website or in case the goods that make up their order are delivered separate The same purchase order, or in the case of a service contract, at 14 calendar days from the day of the contract.
To exercise this right of withdrawal, the user must notify their decision to Play Extensions. You can do so, where appropriate, through the contact spaces enabled on the website.
The user, regardless of the medium he chooses to communicate his decision, must express in a clear and unequivocal way that it is his intention to give up the purchase contract. In any case, the user may use the withdrawal form model that Play Extensions puts at their disposal as an annexed to these conditions, however, its use is not mandatory.
To fulfill the period of withdrawal, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding term expires.
In case of withdrawal, Play Extensions will reimburse the user all payments received, including shipping costs (with the exception of the additional expenses chosen by the user for a different shipping mode to the less expensive modality offered on the website) without any undue delay and, in any case, no later than 14 calendar days from the date on which play extensions is informed of the decision to give User.
Play Extensions will reimburse the user using the same payment method that he used to make the initial purchase transaction. This refund will not generate any additional cost to the user. However, Play Extensions could retain such reimbursement until you have received the purchase products or items, or until the user has a test of their return, according to what condition is fulfilled first.
The user can return or send the products to play extensions at: Xaudo Calle 30 - 28034 Madrid
And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Play Extensions was informed of the withdrawal decision.
The user acknowledges knowing that he must assume the direct return cost (transport, delivery) of the goods, if any incurred. In addition, it will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
The user acknowledges that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In an enunciative, and not exhaustive way, this would be the case of: hygienic, personalized or used products; products that can deteriorate or expire rapidly; CDS/DVD of music or video without its wrapper, as preint in factory; products that for reasons of hygiene or health are prevented and have been despised after delivery; Supply of digital content without physical support.
In this same sense, the provision of a service that the user could hire on this website is governed, since this same law establishes that the right of withdrawal to users will not attend when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition for its part that it is aware that, once the contract has been fully executed by Play Extensions, it will have lost its right to reference.
In any case, no refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original wrappers, the instructions and other documents that accompany them, in addition to a copy of the purchase invoice.
In the following link the withdrawal form model can be downloaded: https://playextensions.com/wp-content/uploads/2024/12/modelo-formulario-desistimiento.docx
These are all those cases in which the user considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and that, therefore, he must contact play extensions immediately and let him know the existing disagreement (defect/error) by the same means or using the contact data that is facilitated in the previous section (right of withdrawal).
The user will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the user will be informed, within a reasonable period, if the reimbursement proceeds or, where appropriate, the replacement of the same.
The reimbursement or replacement of the product will be done as soon as possible and, in any case, within 14 days following the date on which we send an email confirming that the reimbursement or replacement of the non -compliant article proceeds.
The amount paid by those products that are returned because of some defect, when it really exists, will be reimbursed entirely, including delivery expenses and the costs that the user could have incurred to return the return. The refund will be made by the same means of payment that the user used to pay for the purchase.
In any case, the rights recognized in the legislation in force at all times for the user, as a consumer and user will always be.
The user, as a consumer and user, enjoys guarantees on the products that he can acquire through this website, in the terms legally established for each type of product, responding to play extensions, therefore, due to the lack of conformity of them that is manifested within a period of three years from the delivery of the product.
In this sense, it is understood that the products are satisfied with the contract provided that: they conform to the description made by Play Extensions and possess the qualities presented in it; are suitable for the uses to which the products of the same type are ordinarily allocated; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not so with respect to the products delivered to the user, it must proceed as indicated in the refund of defective products or shipping error. However, some of the products that are marketed on the website could present non -homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and will not be a defect.
On the other hand, it could become the case that the user acquires on the website a product of a brand or manufacturing by a third party. In this case, and considering the user who is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them during the three years following the delivery of said products. To do this, the user must have preserved all the information in relation to the guarantee of the products.
Unless legal provision in the opposite direction, Play Extensions will not accept any responsibility for the following losses, regardless of its origin:
Likewise, Play Extensions also limits its responsibility for the following cases:
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Play Extensions will have an extension within the deadline to fulfill them for a period of time equal to the one that lasts the cause of force majeure. Play Extensions will put all reasonable means to find a solution that allows you to fulfill your obligations despite the cause of force majeure.
Through the use of this website, the user accepts that most communications with play extensions are electronic (email or notices published on the website).
For contractual purposes, the user consents to using this electronic media of communication and recognizes that any contract, notification, information and other communications that Play Extensions send electronically meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the user.
The user can send notifications and/or communicate with Play Extensions through the contact data that are facilitated under these conditions and, where appropriate, through the contact spaces of the website.
Likewise, unless otherwise stipulated, Play Extensions can contact and/or notify the user in their email or in the facilitated postal address.
No resignation of Play Extensions to a concrete right or legal action or the lack of requirement by play extensions of strict compliance by the user of any of their obligations will mean, nor a renunciation of other rights or actions derived from a contract or of the conditions, nor will the user exonerate the user from compliance with their obligations.
No resignation of Play Extensions to any of the present conditions or to the rights or actions derived from a contract will take effect, unless expressly established that it is a resignation and formalizes and communicates the user in writing.
If any of the present conditions were declared void and without effect by firm resolution issued by competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
The present conditions and any document to which express reference is made in these constitute the full agreement between the user and Play Extensions in relation to the object of sale and replace any other agreement, agreement or previous promise above verbally agreed verbally or in writing by the same parties.
The User and Play Extensions recognize having consented to the conclusion of a contract without having trusted any statement or promise made by the other party, except for what is expressly mentioned in these conditions.
The personal information or data that the user provides to Play Extensions in the course of a transaction on the website will be treated in accordance with the provisions of the Privacy or Data Protection Policy (contained, where appropriate, in the legal notice and general conditions of use). When accessing, navigating and/or using the website, the user consents to the treatment of said information and data and declares that all the information or data that facilitates are truthful.
The access, navigation and/or use of this website and the products purchase contracts through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the website, or to the interpretation and execution of these conditions, or with the sales contracts between Play Extensions and the user, will be subject to the non -exclusive jurisdiction of the Spanish courts and courts.
The user can reach Play Extensions his complaints, claims or any other comments that he wishes to make through the contact data that is facilitated at the beginning of these conditions (general information).
In addition, Play Extensions has official claim sheets available to consumers and users, and that they can request from Play Extensions at any time, using the contact data that are facilitated at the beginning of these conditions (general information).
Likewise, if from the conclusion of this purchase contract between Play Extensions and the user emanates a controversy, the user as a consumer can request an extrajudicial solution of controversies, in accordance with Regulation (EU) 524/2013 of the European Parliament and the Council, of May 21, 2013, on resolution of online litigation in terms of consumption and by which the regulation is modified (CE) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.
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